Refund policy

At Kapda, each product is custom-made after you place an order. Because of this, we generally do not accept returns or exchanges for reasons such as:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference
  • Ordering the wrong color

Eligible for Replacement or Refund

We will gladly provide a replacement or refund if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The item has a manufacturing or printing defect.

Reporting an Issue

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging 

Our team will review the request and provide a resolution as quickly as possible.

Refunds

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Â